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Dear Biker, here are the conditions of sale that we ask you to accept when placing an order. They are important because they protect you and us !!
These General Terms and Conditions of Sale apply to all sales made on the caferace.it website
The General Conditions of Sale can be changed at any time.
Any changes and / or new conditions will be effective from the moment of their publication in the "Conditions of Sale" section of the Site. For this reason, users are invited to regularly access the Site and to check the publication of the most current General Sales Conditions.
The applicable General Conditions of Sale are those in force at the date of sending the purchase order.
In order to make purchases, you must register on the Site and approve, by selecting the appropriate box on the registration form, these General Conditions of Sale. Failure to accept the General Sales Conditions makes it impossible to register on the Site and make purchases.
The registration credentials must be used exclusively by the user and can not be transferred to third parties, therefore he undertakes to keep them secret and to ensure that nobody has access to them. The user will be considered solely responsible for any improper use of his account. He must inform without delay caferace.it in case of suspected improper use and / or disclosure of the same.
The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful. The user agrees to keep caferace.it unharmed from any obligation to compensate and / or sanction deriving from and / or in any way related to the violation by the user of the rules on registration to the Site.
Caferace.it reserves, in any case, the right not to accept orders, from anyone coming, which are anomalous in relation to the data entered or the fact of having other pending orders and not yet settled. The purchase of objects online involves the assumption of a commitment between buyer and seller as established by Legislative Decree n. 185 of 22/05/1999 which regulates the subject of distance contracts, ie carried out outside commercial premises. Orders placed must be fully paid within 3 working days from the date of purchase (for prepayments), under penalty of cancellation of the order and subsequent cancellation from our customer list.
Reservations are met within the limits of the quantity of products available. In the event that the ordered product is not available, caferace.it undertakes to contact the customer by e-mail within 5 days from the date of the order to inform him of the time necessary for the delivery of the product ordered.
In the event that only some of the products ordered are not available, the order will be sent to the customer as soon as the availability of all the products is satisfied. Caferace.it undertakes to warn and keep the customer informed of the progress of the order.
The availabilities indicated on the Site are indicative and do not represent in any case a contractual obligation. In the event that caferace.it is forced, for any reason, to cancel an order will not be held responsible for any damage.
The information and data to make the payment will be sent automatically to the e-mail address indicated by the customer at the time of taking charge of the order.
In the event that the customer chooses to make the payment by one of the anticipated methods, the goods will be sent only after the crediting of the sum due.
The sales system of caferace.it, as an online seller, does not require the invoice (or receipt or tax receipt) to be sent to a private individual (not a VAT number), according to art. 22 of the Decree of the President of the Republic of 26/10/1972 n. 633 and the article 2, letter oo) of the DPR December 21st 1996, n. 696. But we record the daily collections on the appropriate book of fees.
Generally, a private person does not need an invoice. To request assistance and warranty you can in fact, keep the receipt of purchase that you will find attached to the e-mail of shipment.
If you still want to request the invoice, enter the request in the notes at the end of the order also indicating your tax code. The invoice will be payable to the holder of the order and it will not be possible to fill the invoice with a different name or address.
The photos included in the product data sheets are not part of the contractual scope and can in no case be considered as responsibility of caferace.it. The technical sheets and product descriptions are provided by the partners and / or suppliers of caferace.it, which declines all responsibility for the content of the same.
The sales prices indicated on the Website are expressed in euros and include VAT. Delivery costs are always charged to customers, except for promotions in progress, and are invoiced at the end of the order as a supplement to the selected products. Caferace.it reserves the right to change prices at any time, but undertakes to the same extent to apply the prices indicated on the site at the time the order is placed.
In case they were sold items for which the sales prices are clearly wrong or the result of obvious errors and still well below the real sales value, caferace.it reserves the right to cancel the order and notify the customer
The products purchased on the site can be delivered throughout Italy, including islands. The order will be sent to the address indicated when ordering. Exceptions are the orders paid by paypal which if inconsistencies were detected between the shipping address indicated in the order and the one indicated in the paypal account will be sent to the address indicated in the latter.
Caferace.it usually uses GLS, SDA, BARTOLINI, TNT and DHL for its shipments. FEDEX but reserves the right to send orders, at its sole discretion, with any other shipping company. Caferace.it undertakes to inform the customer of the shipment by e-mail, providing the appropriate shipping code to monitor the status.
The time required for delivery varies from 1 to 3 working days (4-5 days for the Islands). The times required for delivery indicated on our site are indicative and are subject to change.
We also remind customers that couriers perform the transport and delivery of products only on weekdays (eg: for a product ordered on a Saturday afternoon, you will have to count, in case the product is available) the days starting from Monday morning . Caferace.it can not be considered responsible for the consequences due to a possible delay in delivery. In case of loss or damage of the order by the courier, if the customer has not chosen to insure his shipment under any circumstances caferace.it can be held responsible.
1. Verify that the package is in good condition;
2. If signs appear on the package, ask the courier to open it in his presence to verify the integrity of the products. If the courier does not allow the opening of the package, sign the delivery note with reserve, indicating the words "I accept with reserve for non integrity packaging"
3. Check that the product does not show any damage or apparent anomalies. In case no problems are found, accept the delivery.
4. In the event of non-compliance or apparent damage, refuse delivery and complete the acceptance form stating the problem encountered.
5. Return the package to the courier.
6. Send an e-mail to Customer Service at the e-mail address email@example.com describing the incident in the following 48 hours indicating the name and surname and the order number.
In the event that the products must be returned by the customers, the latter must proceed to send them back within 48 hours from the delivery date, sending them to the following address:
Via Brindisi, 8
70033 Corato (BA)
The products must be returned in the original packaging, including manuals and any other accessory present in the package received. The expenses related to the return of the product are refunded by caferace.it to customers in the case of defective products. In the other cases, the costs of reshipment remain the responsibility of the customers. The shipping costs that can be reimbursed can not, under any circumstances, exceed the shipping costs that caferace.it applies on its website.
- For incorrect or incomplete address
The courier will attempt the delivery for the first time, should it fail to do so due to an incorrect or incomplete address, the shipment will be in storage. We will contact the customer and ask for instructions. At this point 10 euros will be requested and debited for the re-delivery of the shipment. These costs must be paid in one of the anticipated methods no later than 3 days from the date on which they will be notified by email. However before the delivery of the neck. Pena the return of the shipment to our office. At this point we will refund the items returned net of expenses incurred for round-trip shipments, storage and rest stop.
Rejecting a mark, it's very serious !!
In case of payment on delivery, the buyer agrees to pay on delivery and in no case may refuse the shipment (unless problems related to the integrity of the package See previous point). Only after having collected the goods, the customer can enjoy the right of withdrawal in the manner indicated in the following point.
If the consignee rejects the goods, for example because they are no longer interested, the costs of return shipments for a value of 20 euros will be charged, in addition to any amounts quantified at 1.50 euros per day. In addition, a flat-rate fee of 8 euros will be charged for storage costs. In addition, the customer's account will be prohibited by further purchases on the www.caferace.it website until the debt position is settled.
If the customer refuses to proceed with compensation as per these conditions of sale or is not available or does not respond to our communications, the procedure will pass to our lawyer who will recover the credits, with an increase in costs borne by the user. The possibility of transferring the credit to a debt collection company will also be considered.
The user who has purchased products through the Website has the right to withdraw from the contract concluded with caferace.it without any penalty and without specifying the reason, within 14 days from the date of receipt of the goods.
This right is reserved exclusively for natural persons (consumers), so it can not be exercised by legal persons and by natural persons acting for purposes related to their professional activity.
9.1 How to make a return:
- send an e-mail to firstname.lastname@example.org in which you indicate that you want to make a return, also indicating the order number relating to the goods to be returned, it is not necessary to wait for feedback if within the temrini
- confirmation, within the following forty-eight hours (48), of the withdrawal notice by registered letter with acknowledgment of receipt to the following address:
(it is not necessary if the object of the return does not provide for reimbursement but only for replacement)
TONIC srl - Cafè Race
Via Brindisi, 8
70033 Corato (BA)
The withdrawal notice can be sent within 14 days from the date of receipt of the goods. The registered letter is intended sent in good time, if delivered to the accepting post office within the deadline indicated above;
- print and fill out the form provided at the following link: return form
- packs well the item to be returned complete with all the packs, instructions, screws and anything else received with the article, in addition to the form completed duly completed.
- send with a carrier of your choice and free port (shipment at your expense) to the following address
TONIC srl - Cafè Race
Via Brindisi, 8
70033 Corato (BA)
- once the return has been received and the conditions are verified, we will refund it within 10 working days or at the exchange of goods if the return item is a change.
The costs of resending the product are totally charged to the customer. The right of withdrawal is lost if the returned product is not intact, namely:
- lack of the original packaging
- absence of integral elements of the product (accessories, screws, instruction manuals, etc.)
- presence of signs of wear on the product. use or assembly
Caferace.it will proceed to the transmission of the re-credit order related to the cost of goods shipped within 10 working days from receipt of the return, and in any case not before receipt of the goods.
Caferace.it will consequently reject any returned product not packed, as well as products for which the return costs have not been fully paid by the Customer.
Refunds will not be accepted for items produced or purchased at the request of the customer.
These General Conditions are governed by Italian laws. Caferace.it can not be held responsible in case of non-finalization of the contract due to force majeure, perturbations or total or partial strikes of public or private postal services and / or of the used couriers, floods, fires and / or of wars. Caferace.it can not be held responsible for any indirect damages, financial and / or economic losses and expenses that could be caused by the purchase of a product on the Website.
Caferace.it can not be held responsible for the consequences resulting from improper use of products sold on the site including non-approved products, for which the law allows only and exclusively for use in collections or dedicated areas.
Any manufacturing defects must be reported by the customer within 10 working days of receipt and can not in any way be considered caferace.it responsible for any damage to persons and property. The total impossibility of using the ordered products, especially due to material incompatibility, can not be a reason for reimbursement or compensation or call in question of the responsibilities of caferace.it. Web links on the site can refer customers to external sites. Caferace.it is not responsible for the content of these sites, even if they do not comply with the legal and regulatory provisions in force.
Although some products sold on our site are compatible with professional use, caferace.it can not be held responsible for the prejudices resulting from professional use of the aforementioned products.
In cases where the responsibility of caferace.it can be proved, it will always be limited to the value of the order.
The information requested by caferace.it to customers is essential for the processing and validation of orders, the issuing of invoices and warranty contracts. The absence of such data involves the automatic cancellation of the order. The registration to the Site involves the obligation to provide truthful and sincere personal information. The communication of false information is contrary to what is established by the present General Conditions and the Conditions of Use of the Site.
Customers have a permanent right to access and modify their personal data, as required by Italian and European laws currently in force. At any time Customers can send a request to caferace.it to check exactly which and how much personal data have been stored (access is strictly reserved to their personal data). Your data can be changed on request.
Caferace.it. it and its partners are the only company that holds the personal data of its Customers. Only caferace.it. and the partner companies are authorized to send promotional comunication (e-mails, sms, call) to customers and only in the context of well-defined commercial operations, also for reviews or sales satisfaction
The partners of Caferace.it. they have been chosen for the quality of their products and services and for their professional seriousness.
12. Products approval
The approval of the products marketed by caferace.it is expressly indicated in the description. If the description does not indicate APPROVED ITEM the article is considered not compliant with road traffic. Such products can not circulate on public roads. The use of these products for purposes other than collecting is the sole responsibility of the user / buyer. The type of homologation (E1, E2, E13, etc.) is embossed on the homologated products. The stamping, carried out by the company that produced the product, is the system that testifies in Europe that the article is homologated. Under no circumstances are certificates of homologation supplied unless explicitly indicated in the description.